Terms and Conditions


These terms and conditions shall govern your use of our website.
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

Copyright notice

Subject to the express provisions of these terms and conditions:

(a)      We own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b)      All the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

You may:

(a)      View pages from our website in a web browser;
(b)      Download pages from our website for caching in a web browser;
(c)      Print pages from our website;
(d)      Stream audio and video files from our website; and
(e)      Use our website services by means of a web browser, subject to the other provisions of these terms and conditions.

You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
Unless you own or control the relevant rights in the material, you must not:

(a)      Republish material from our website (including republication on another website);
(b)      Sell, rent or sub-license material from our website

Acceptable use

You must not:

(a)      Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b)      Use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c)      Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, or other malicious computer software;
(d)      Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e)      Access or otherwise interact with our website using any robot, spider or other automated means [, except for the purpose of search engine indexing;
(f)      Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

You must not use data collected from our website to contact individuals, companies or other persons.
Registration and accounts
You may register for an account with our website using our online form.
You must not allow any other person to use your account to access the website.
You must notify us in writing immediately if you become aware of any unauthorised use of your account.
You must not use any other person's account to access the website, unless you have that person's express permission to do so. 

Entire agreement

These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

Law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law.
Any disputes relating to these terms and conditions shall be subject to the exclusive or non-exclusive jurisdiction of the courts of England. 

Our details

This website is owned and operated by Haldo Developments.

We are registered in England and Wales under registration number 940159, and our registered office is at Western Way West, Bury St Edmunds, Suffolk IP33 3SP.

Our principal place of business is at Western Way West, Bury St Edmunds, Suffolk IP33 3SP.

You can contact us:

(a)      By post, using the postal address above
(b)      By telephone, on 01284754043
(c)      By email, using email address info@haldo.com

Our VAT number is GB 102 351627

Account Terms

Our terms are net payment 30 days following the date of invoice. Please note VAT is not included but will be charged at the standard rate. Receipt and acceptance of our customers’ official order with their valid order number is a legal contract to manufacture and supply as quoted. Withdrawal of an order is accepted only at the manufacturer’s discretion. Any changes in specification requirements must be confirmed in writing and will be subject to re-quoting. Products manufactured and supplied by Haldo Developments Ltd conform to the regulations laid down by the WEEE Directive for disposal or re-cycling of materials.

Special/Bespoke Products

All specials bespoke products require a 50% deposit paid upon placing your order. The remaining 50% will be due prior to dispatch of your goods. It is our company policy not to accept cancellation of special products once manufacture has commenced.  Specials/bespoke products are not returnable.


Payment will be charged at the point of checkout excluding Haldo account customers. Haldo account customers please select the account option when checking out. If you would like to open an account with us please contact Haldo on 01284754043 or info@haldo.com  where a friendly member of our team will be happy to assist you in opening an account with us.

How can I pay for my order?

There are several ways to pay for your products on-line:

  1. Credit/Debit Card. Live on our secure on-line service, you can pay using the following cards: Visa, Visa Electron and MasterCard.
  2. Cheque
  3. BACS
  4. Credit Account
  5. Instant Credit for NHS, local authorities and schools

Payment by Cheque

Please select pay by cheque. Cheque should be made out to Haldo and sent to Haldo, Accounts, Western Way West, and Bury St Edmunds Suffolk, IP33 3SP. Your order will not be processed until full payment as cleared.

Do you accept payments from Non-UK bank accounts or credit cards?

We only accept BACS transfer for Non UK orders - Our IBAN number is GB: GB85-2016-1210-3720-05

What type of warranty will I receive with my order?

All Haldo products come with a one year manufacturer warranty as standard. Our LED light trays have a five year warranty.

What will my delivery charge be?

Delivery is free for all orders exceeding £1,500 a carriage charge will apply for all orders below this amount. Carriage is charged and calculated on weight, our minimum charge is £10 and delivery charges are capped at £49. Please check your specific charge for delivery during the checkout process. Our delivery charges are applicable for mainland UK only and do not include highlands and islands of Scotland: postcodes AB, BT, DD, DG, GY, IV, JE, KA1-30, KW, PA-20-49, PA60-78, PH1-44, PH49-50, PO30-41, TD, TR, Ireland, ZE. For international orders please email info: haldo.com or 01284754043 to confirm delivery charges.

For international orders please email info@haldo.com or 01284754043 for a quotation.


What is your return policy?

Haldo will only accept returns on our standard products that have been ordered in error. They must be returned undamaged and in the condition that they left the factory within 60 days of ordering. All returns will be subject to a 15% restocking charge. All returns must be approved prior to returning them.

How do I return an item?

Items are to be returned to Haldo, Western Way West, and Bury St Edmunds Suffolk IP33 3SP. Goods should be returned in their original packaging. Upon return to us and inspection your refund will be processed.